Mr. Appliance Franchise

Mr. Appliance’s disclosed franchise history dates to 1996. Its predecessor was incorporated in Texas on January 4, 1996 and began offering Mr. Appliance franchises that year. The company converted to a Texas limited liability company on December 31, 2011 and continued franchising until the March 2021 securitization transaction. The current franchisor, Mr. Appliance SPV LLC, was organized in Delaware on November 13, 2020 and operates from Waco, Texas as part of the Neighborly organization.

The April 1, 2026 Franchise Disclosure Document reports 311 Mr. Appliance franchises operating in the United States as of December 31, 2025, with no franchises owned or operated by the franchisor. The offering accommodates start-ups and conversions of existing appliance businesses. Its disclosed activities include appliance installation and repair, sales of new and used appliances, and dryer-vent cleaning for residential and commercial customers.

The standard minimum initial franchise fee is $63,750 for a territory with a population of 150,000, with $425 charged per additional 1,000 people and separate discount and qualification provisions. Territory rights provide limited protection and are subject to reserved rights and exceptions. A home-based office is permitted when it is within the territory and local zoning allows it; owners may also use suitable business premises. These options let prospective owners evaluate how a service operation could fit their existing experience, team and local market.

Pre-opening support includes site-selection guidelines, approved supply and supplier information, access to operating manuals, training and opening assistance. Owners select and prepare their own premises, obtain equipment and meet local licensing requirements. The manual covers operations, frontline service, telephone customer service, marketing, national accounts, franchise compliance and operating software.

Initial training has three phases. Phase I is generally scheduled over five days, with a 10.6-hour webinar/video-conferencing curriculum covering franchise responsibilities, FranConnect, marketing, frontline service, telephone practices, SmartWare, suppliers and financial planning. The FDD allows Phase I requirements to vary with experience; attendance is required when assigned. Phase II generally lasts five days in Waco, Texas, another designated location or by video conference. Its 38-hour curriculum includes recruiting and retaining staff, marketing and public relations, budgeting and QuickBooks, employer responsibilities, vendors, business planning, leadership and an opening workshop.

Phase III follows Phase I through telephone or webinar sessions focused on setting up the business. Its 23.6-hour curriculum covers the office, vendor accounts, marketing, software, hiring and training, system forms, the service van, parts, website and trial opening. Required field training adds one to five days, or 8–40 hours, observing office and field processes at a designated operating franchise; it may be delivered remotely. Participants are not paid for that work. At least one owner or designated manager must satisfactorily complete required Phase I and Phase II training, and both an owner and any location manager must complete Phase II. Phase I and Phase II have no additional training charge, while attendees pay travel, living and miscellaneous expenses; retraining may carry a fee.

Ongoing support includes communications, manual and supplier-list updates, product and service development, and consultation visits as the franchisor determines necessary. Owners must attend the annual Reunion and other required training, including refresher or advanced courses when assigned, with applicable fees and expenses. The required software system includes SmartWare and supports inventory, customer records, scheduling, dispatch, invoicing and reporting; enrollment, support and maintenance fees apply. Local marketing is an owner responsibility, including $25,000 during each of the first two operating years, in addition to system marketing fees. Owners remain responsible for employee training and employment decisions. The FDD describes typical opening within 45 days after Phase II and requires opening within six months after signing, subject to completion of pre-opening requirements.

Mr. Appliance brings together an appliance-service model, a franchise history dating to 1996 and a structured approach to running the business. For an existing operator, the conversion option offers a way to apply the system to an established operation. For a new owner, the phased training and practical setup curriculum address the work of building a team, organizing service calls and managing customer relationships. Residential and commercial services, supported by dispatch and inventory tools, give the owner concrete operating activities to develop.

The strongest fit is someone ready to lead a local service team, manage marketing and finances, and maintain service standards. Individual owners generally must operate or supervise the business; an entity normally needs a trained designated owner providing direct, on-site supervision. A trained manager may assume supervision with the franchisor’s consent. The appeal is the combination of local business ownership with documented training and operating procedures, backed by ongoing franchise support.

For further reading, explore Mr. Appliance Franchise: Services, Training and Owner Responsibilities.