Kontota Franchise

Kontota was founded in December 2019 by Hoss Belyadi and Samantha Walstra. The company’s leadership history describes a business that began with one van and developed its mobile grooming operation before expanding through franchising.

Belyadi brought an engineering and data-science background, including experience at CNX Resources and EQT Corporation. His move into pet services followed research into potential businesses and an interest in applying operational systems to mobile grooming. Walstra brought customer-service experience at UPMC and a background as Operations Director at Guardian Grooming, Inc.

Walstra’s experience also included grooming dogs herself before moving into managing and training a team. Kontota’s account of its development emphasizes that combination: practical grooming knowledge alongside an engineering and systems perspective. Its founders built processes for staffing, vehicle operations and customer service around a mobile delivery model. Their published roles identify Belyadi as President and CEO and Walstra as Director of Franchise Development. The franchise extends this operating approach to owners building local grooming teams.

Kontota’s official franchise FAQ describes owner training in operations and leadership, along with groomer training at its headquarters. Published topics include van operations, customer service, scheduling, safety, pricing, marketing and business management. Owners receive operating procedures, training resources and technology platforms to support the business.

The dedicated support page adds inventory and vehicle management, hiring and human resources, customer acquisition, grooming processes, quality control and office systems to the training scope. This prepares an owner to understand both the service and the management work behind it.

After launch, Kontota describes assistance from its support team and a “quick start” expert with grooming operations, scheduling and quality control. It also describes reviewing customer satisfaction and acquisition, employee satisfaction and hiring activity to identify where support may be useful. Ongoing franchise assistance and regularly scheduled franchise-partner calls provide continuing contact. Owners remain responsible for recruiting and managing their team and applying the operating system locally.

Kontota may appeal to a buyer who wants to lead a pet-care business without personally performing every grooming appointment. The combination of trained groomers, equipped vans and a home-based management structure puts the emphasis on coordinating people and delivering a consistent customer experience.

The owner’s work includes building the team, organizing schedules, maintaining local relationships and overseeing service quality. Kontota’s published model combines operating procedures, technology and training to support those responsibilities. A prospective owner who enjoys hiring, coaching and practical problem-solving may find this approach a useful fit. Convenience for pet owners is central to the service: the grooming operation travels to the customer, while the franchise owner manages the local business behind each visit.

Explore the business in Kontota Franchise: The Mobile Dog Grooming Business Model.