Assisting Hands Home Care Franchise

Assisting Hands Home Care Training & Support

Initial management training

The supplied April 17, 2026 FDD describes virtual preparation over several weeks while the business is being established, followed by in-person training typically about one month before opening. Its table totals 12.5 classroom hours and three on-the-job hours: 7.5 classroom hours delivered virtually, five in-person classroom hours and three hours shadowing daily operations. Virtual subjects include the area-representative support role, branding and compliance, the in-home care model, sales and marketing, intake, scheduling, recruiting and retention, staffing, and financial indicators. In-person instruction covers the Assisting Hands model, referral communication, intake and scheduling, recruiting, ownership, leadership and implementation.

Training locations can include Nampa, Idaho; Miami, Florida; Chicago, Illinois; or another designated location. If the required shadowing cannot occur there, staff or an area representative arrange it at a pilot office or another nearby Assisting Hands office. Training hours and content can vary with attendee experience. Materials include manuals, presentations, calls, videos, workbooks and handouts; Deanna Keppel oversees the disclosed program.

Up to three people attending the same initial session have no additional tuition charge. Item 11 sets $150 per attendee per day for extra attendees or additional initial sessions; the agreement reserves the extra-attendee daily amount to be determined by the franchisor. The agreement requires the owner and at least one, but no more than two, additional management-team members to attend at least 30 days before opening. Required Principal Owners, General Managers and designated personnel must successfully complete the program. The franchisee pays wages, travel and living expenses; Item 7 estimates initial training expenses at $2,000–$4,000.

Office preparation and launch

The franchisor provides office-site and lease approval, equipment and supplier specifications, advertising review and access to an approximately 83-page operations manual and 24-page policies-and-procedures manual. The owner obtains the office, permits, licenses, equipment and staff. Home residences are not permitted offices; the estimated office size is 800–1,500 square feet, rather than a mandatory size requirement.

Site-selection efforts and licensing registration begin within 30 days of signing, with an approved office lease or purchase required within 90 days. The typical opening period is approximately four months, with opening scheduled within 180 days subject to proper licensure. The FDD provides an exception where licensing or accreditation takes longer and evidence shows the process is underway. For the first business, on-site assistance and training of up to three days is provided during the 90 days after opening. Additional requested assistance, when agreed, carries training fees and reimbursement of the franchisor’s expenses.

Ongoing guidance and caregiver responsibilities

Operating advice is provided during regular business hours through written materials, electronic media, telephone or other methods. Additional courses, conference calls, virtual modules and remedial training can be required; designated personnel must participate in at least 75% of mandatory annual programs and calls. Newly appointed managers must finish initial training before assuming management. The disclosed current additional-training fee is $150 per attendee per day, plus expenses, while the agreement reserves the daily attendance fee to be set by the franchisor.

Area representatives may provide licensing guidance, recruitment and retention guidance, marketing support, mentoring, conference calls and opportunities to shadow sales, staffing, scheduling, supervisory visits, payroll and invoicing. This support depends on the applicable area-representative territory and disclosed discretion. The owner hires employees and delivers caregiver training; recruiting-vendor introductions and supplemental caregiver instructional videos are optional resources, rather than a promise that headquarters recruits or trains the entire workforce.

The first convention after opening is mandatory, followed by attendance in at least two of three consecutive years. The current convention fee is $2,400, with an initial payment and then $200 monthly after the first convention. The fee covers up to two attendees and is generally payable even without attendance; a non-attendance refund of up to $600 is described. Travel and independent activities are paid separately. Item 6 states a $3,000 annual fee ceiling alongside a CPI adjustment provision, so the ceiling should not be presented as permanently fixed.

Technology and marketing

The computer system includes at least two computers, required care-management and scheduling software, designated email, Google Workspace and Marvia asset-management software. The owner pays suppliers, maintains and upgrades the system and obtains technical support; these are not all-inclusive free technology services. The FDD estimates initial computer costs at $2,000–$4,500 and annual maintenance or upgrade costs at $500–$2,750, with no contractual cap on required changes.

The brand website includes local franchise pages. A separately hosted website requires approval and an approved supplier. The National Advertising Fund currently provides access to Rallio review/social-management tools and Marvia. Contributions are the greater of 0.5% of gross revenue or $150 monthly, with disclosed increase rights. Local advertising is separate: an average $1,500 monthly in the first partial and full calendar years, then 2% of the preceding 12 months’ gross revenue over the next 12 months. Proposed materials require review; no reply within 30 days means disapproval. Fund expenditure does not guarantee a campaign or results in an individual territory.

Management and optional medical services

The Principal Owner remains involved and responsible for the business. A General Manager requires approval, at least a 10% ownership interest, seven years of general business experience and two years in specified management roles, plus required licenses and training. Replacement managers must complete initial training at the franchisee’s expense.

Medical services require separate approval after at least six months of operation, an average weekly gross revenue threshold exceeding $10,000 and completion of medical-services training. The revenue threshold is a qualification criterion, not a projected result. Item 11 requires a one-day course and payment for eight hours of an approved licensed clinical professional’s instruction, although no tuition is paid to the franchisor. The agreement separately describes a franchisor-designated course with owner-paid travel and related expenses. Medical authorization can be granted or revoked at the franchisor’s discretion.

Source: Assisting Hands Home Care Single Unit FDD issued April 17, 2026, Items 1, 2, 6, 7, 11, 15 and 20 and Franchise Agreement Section 4.2. Requirements and discretionary services should be confirmed in the applicable agreement.