City Wide Facility Solutions Franchise

City Wide Facility Solutions Training & Support

Initial academies and online preparation

At least one week before scheduling initial training, participants must successfully complete the required online courses in City Wide YOU. The initial curriculum table lists 104 classroom hours and 20 virtual onboarding hours. Foundations Academy for Owners, Sales Academy and Field Operations Academy each account for 32 classroom hours, including assessment and homework; review and certification for sales and field operations adds eight hours. The table permits delivery in the Kansas City metropolitan area or virtually. The narrative identifies a designated Kansas City-area facility, with the time and subjects adjusted for a franchisee’s experience and ability; the full 20 virtual hours may not be necessary.

The agreement describes instruction in operating procedures, staffing and budgets, office practices, marketing, system implementation, essential software and standards. Bob Christian leads Foundations and Sales Academy, and Mitch Brunette leads Field Operations Academy in the disclosed program. Academies are ordinarily conducted approximately four times a year at dates City Wide designates.

Included attendees, completion and expenses

The $7,500 Initial Training Fee is separate from the $70,000 franchise fee. It covers up to five academy participants with specific allocations: two owner places for Foundations, Sales and Field Operations within 120 days of agreement execution; two sales-executive places for Sales Academy within 365 days; and one Facility Solutions Manager or designated operations-professional place for Field Operations within 365 days. Additional managers or staff can attend at the franchisee’s expense.

Required training must be completed to City Wide’s satisfaction before opening, ordinarily within approximately 120 days of signing. The agreement reserves discretion to waive initial training where City Wide determines it is unnecessary. Travel, lodging, meals and wages are paid by the franchisee; Item 7 estimates $4,000–$10,000 for travel and living expenses for two people. The curriculum hours describe the program, rather than a guaranteed fixed number of calendar days.

Preparing the office and launching

The franchise operates from an approved office within its territory, with a disclosed requirement for 1,000–2,000 square feet in a commercial office building. The owner selects and secures the premises; City Wide does not provide site-selection assistance. It reviews the proposed lease and site plan before signing, with a 72-hour approval period after receipt. The site must be secured and approved and the business opened within 120 days of signing and acceptance of the agreement.

Before opening, City Wide provides electronic access to its 271-page operating manual through City Wide YOU, required technology and equipment specifications. It provides standards for fixtures, signs and supplies, while the owner arranges purchase and installation. On-site startup assistance for unique circumstances is discretionary and described as no more than five working days. The agreement assigns the representative’s expenses for initial on-site assistance to City Wide, but requested additional assistance can be charged to the franchisee.

Ongoing advice, training and meetings

Continuing assistance includes operating advice, equipment specifications and guidance on administrative, bookkeeping and accounting methods, marketing materials and system updates, to the extent City Wide considers appropriate. It may provide newsletters, bulletins, site visits and supervision. Requested additional on-site assistance can carry a fee; these resources are not an unlimited free service commitment.

Item 11 describes additional programs in the Kansas City area lasting no more than five consecutive days and occurring no more than four times annually. The agreement separately limits required refresher programs or seminars to two per calendar year and eight days in total. These provisions describe different limits and should not be combined into a single uniform allowance. City Wide can require extra training when first-year sales do not support royalties above the minimum royalty fee. A reasonable additional-training fee may apply, plus participant expenses. Individual training for later-appointed personnel is not guaranteed; if provided, the agreement specifies $500 per day per person plus trainee expenses.

Attendance at the annual convention is mandatory, with franchisee-paid transportation, lodging, meals and wages. The disclosed non-attendance fee is currently $2,000 and can change. Other national meetings or training sessions may also be offered, including virtually. Where City Wide bars attendance, the disclosed non-attendance charge does not apply.

Technology and paid support-center services

City Wide configures the required technology system, with a $12,500 initial technology fee excluding employee hardware. The investment schedule lists hardware at $1,600–$2,300 per user and role-based software licenses at $26.25–$350 per user monthly. IT As A Service provides monitoring, troubleshooting, updates and technical assistance at $130 per user monthly and is required for the first 36 months from opening. Owners pay for hardware upgrades and replacements and use the designated email accounts.

Accounting services cost $2,500 monthly and business-development services cost $3,500 monthly, with both required for the first 12 months from opening as described in Item 6. Business-development assistance includes outbound prospecting, appointment development and social media management; additional packages cost extra. Item 8 describes the accounting requirement’s starting point as completion of initial training, rather than opening, so the two stated start points differ. The investment schedule separately lists a $2,300 monthly technology-development fee. ADP is the required payroll provider.

Marketing and the owner’s role

Marketing resources include localized collateral, creative templates, marketing playbooks and training, a brand microsite, directory listings and a Google Business Profile with City Wide as owner and the franchisee having manager access. Separate location websites are not permitted. Additional materials require approval, normally reviewed within three business days. National Marketing Fund contributions are currently described in Item 11 as 1% of gross sales, while Item 6 states up to 1%; local advertising requires at least $1,200 annually and is separate. Fund spending does not guarantee advertising in each territory or any particular results. Franchise Advisory Council participation and assessments are also required under the disclosed provisions.

The owner must personally oversee daily operations and reside full time, year round, within the territory. A proposed full-time manager requires City Wide’s approval, suitable training and experience, residence within the territory and at least a 20% ownership interest. This management option does not turn the offering into passive ownership.

Source: April 1, 2026 FDD, amended September 1, 2026, Items 5, 6, 7, 8, 11 and 15; franchise agreement section 4. Attendance allocations, discretionary assistance, paid services and differing source provisions are distinguished above.