Surface Experts is a mobile service franchise providing minor repairs to interior surfaces for commercial and residential customers. Its April 6, 2026 FDD lists materials including vinyl, wood, glass, linoleum, tile, laminate and stainless steel. Prospective owners should evaluate the repair service, team requirements and business-development work together.
The company and repair model
Item 1 identifies Surface Experts Franchising LLC, formed in July 2018, as the franchisor and states that franchising began in 2018. Item 2 describes CEO Jacob Grady’s earlier business experience from 2009 to 2017. These dates distinguish the franchise company from that earlier work.
The model offers an alternative to replacing an entire damaged item when a suitable minor repair can be made. Whether a repair is appropriate, how long it takes and how its cost compares with replacement depend on the job. This article does not claim universal savings, durability or environmental results.
A mobile operation with active ownership
Item 11 describes the business as primarily mobile and typically home-based, with some owners choosing a small office. The franchisee selects the operating location and handles local requirements; the franchisor does not provide site-selection or lease-negotiation assistance.
Under Item 15, the principal executive must own at least 50% of the business, work full-time and devote full-time efforts to it for at least three years. The model also requires a lead technician and business-development role. Managing the company through a team should not be confused with semi-absentee ownership.
Owner and technician training
Item 11 provides separate owner and lead-technician training programs in Spokane, Washington. The owner table covers accounting, scheduling, compliance, sales and hiring. Technician instruction is a distinct program, with additional virtual technical training available on request.
The disclosure does not charge franchisees or their teams for Spokane training, but attendees’ travel and living expenses are the franchisee’s responsibility. Required training must be completed satisfactorily before opening, and the franchisor may modify its length and content.
Opening and continuing support
Pre-opening assistance includes hiring guidelines, operating instructions, equipment and supplier information, training and advice on the market-introduction plan. The franchisor will review a pre-opening business plan and projections if requested.
Item 11 estimates a typical six-to-nine-week opening period. Financing, permits, training and recruitment can affect timing, so this is an estimate rather than a guaranteed launch date. After opening, owners remain responsible for hiring, scheduling and supervising employees.
The disclosure describes requested operational advice and recommended administrative procedures. In-person assistance may involve fees and expenses. Required technology supports work orders, scheduling, invoicing and related management tasks; review subscriptions and upgrade obligations as part of the operating budget.
Questions for prospective owners
Ask operators how they recruit technicians, build relationships with property managers and other customers, assess repair requests and manage repeat work. Review how estimates, scheduling, quality concerns and callbacks are handled. Compare staffing needs with the workload you expect in your local market.
Review the current investment and fee schedules with your own budget for vehicles, equipment, payroll, marketing and working capital. Our Surface Experts franchise profile offers a related overview to support that research.
Source review: Surface Experts Franchising LLC, FDD issued April 6, 2026; Items 1, 2, 11 and 15, printed pages 3–4, 18–19, 22–24 and 28–29. Reviewed October 15, 2026. Separate area-representative rights are not part of this unit-franchise overview.